How can employees ensure they are effectively utilizing technology to enhance customer experiences without sacrificing the human touch and personalized interactions that customers value?

Employees can ensure they are effectively utilizing technology to enhance customer experiences by using tools such as CRM systems to track customer preferences and provide personalized service. They can also leverage technology to streamline processes and provide quicker responses to customer inquiries. To maintain the human touch, employees should focus on building relationships with customers through genuine interactions, active listening, and empathy. By combining technology with personalized interactions, employees can create a seamless and customer-centric experience that meets the needs and expectations of customers.