How can companies effectively balance the use of technology in their onboarding processes to maintain a human touch and ensure genuine connections with customers?

Companies can effectively balance the use of technology in their onboarding processes by incorporating personalized communication and interactions with customers. This can be achieved through personalized welcome messages, video calls, and interactive chatbots. Additionally, providing training and support for employees to enhance their interpersonal skills can help maintain a human touch in the onboarding process. By continuously seeking feedback from customers and adapting technology to meet their needs, companies can ensure genuine connections are established and maintained.