How can employees strike a balance between utilizing technology to enhance customer interactions and maintaining a human touch in their service approach?

Employees can strike a balance by using technology as a tool to streamline processes and gather data, allowing them to personalize interactions with customers. They can also leverage technology to provide quick responses and resolutions to customer inquiries while still incorporating empathy and emotional intelligence in their communication. By combining the efficiency of technology with genuine human connection, employees can create a seamless and satisfying customer experience that meets both the demands of the digital age and the need for personal connection.