How can businesses ensure that their use of cutting-edge technology enhances the customer experience rather than detracts from it, while still maintaining a human touch in their interactions?

Businesses can ensure that their use of cutting-edge technology enhances the customer experience by focusing on personalization and customization. They should use technology to gather data on customer preferences and behaviors to tailor their interactions accordingly. Additionally, businesses should provide training to their employees on how to effectively use technology to enhance customer interactions while still maintaining a human touch. It is important for businesses to regularly gather feedback from customers to ensure that the technology is meeting their needs and enhancing their overall experience.