How can businesses effectively balance the need for cutting-edge technology with the importance of maintaining a human touch in their customer interactions?

Businesses can effectively balance the need for cutting-edge technology with maintaining a human touch by using technology to enhance, not replace, human interactions. This can be achieved by using AI and automation for routine tasks, allowing employees to focus on more personalized customer interactions. Businesses can also invest in training employees to effectively use technology while maintaining empathy and emotional intelligence in their interactions. Additionally, businesses can gather feedback from customers to ensure that technology is enhancing, rather than detracting from, the customer experience.