How can businesses strike a balance between using technology to enhance the customer experience and maintaining a human touch in their interactions with customers?

Businesses can strike a balance between using technology and maintaining a human touch by leveraging technology to streamline processes and improve efficiency, while still prioritizing personalized interactions with customers. This can be achieved by implementing automated systems for routine tasks, allowing employees more time to focus on building relationships with customers. Businesses should also invest in training their staff to effectively use technology to enhance the customer experience, while still emphasizing the importance of empathy and human connection in their interactions. Ultimately, the key is to use technology as a tool to support and enhance the human touch, rather than replace it.