How can companies effectively balance the use of technology to enhance employee engagement and prevent CX fatigue, while also ensuring that the human element in customer interactions is not lost in the ever-evolving landscape of customer experience?

Companies can effectively balance the use of technology by implementing tools that streamline processes and enhance communication, while also providing opportunities for face-to-face interactions and personal connections. It is important to regularly assess the impact of technology on employee engagement and customer experience, making adjustments as needed to maintain a healthy balance. Training programs can help employees develop the skills needed to effectively use technology while also emphasizing the importance of human connection in customer interactions. By prioritizing both technology and human interaction, companies can create a customer experience that is both efficient and personalized.