How can organizations ensure that the use of technology in the onboarding process does not compromise the human touch and personal connection essential for new employees to truly embrace the company's customer experience goals?

Organizations can ensure that the use of technology in the onboarding process does not compromise the human touch and personal connection by incorporating interactive and personalized elements in the digital onboarding platforms. They can also provide opportunities for face-to-face interactions with managers and colleagues during the onboarding process. Additionally, assigning mentors to new employees can help create a more personal connection and support their integration into the company culture. Regular check-ins and feedback sessions can also help maintain a sense of connection and support for new employees as they navigate the onboarding process.