How can CX Ambassadors ensure that the use of technology in personalized interactions does not compromise the human touch and emotional connection with customers?

CX Ambassadors can ensure that the use of technology in personalized interactions does not compromise the human touch and emotional connection with customers by utilizing technology as a tool to enhance, not replace, human interactions. They can personalize technology interactions by incorporating personal details and preferences shared by customers during previous interactions. CX Ambassadors should also actively listen to customers' needs and concerns, and respond empathetically to maintain a human connection. Lastly, they can follow up with customers after technology interactions to ensure their needs were met and continue building a relationship.