How can companies balance incorporating new technology into their customer experience training programs while still maintaining a human touch and personalized approach to customer interactions?

Companies can balance incorporating new technology into their customer experience training programs by using it to enhance, not replace, human interaction. They can utilize technology for tasks like data analysis and automation, freeing up time for employees to focus on personalized customer interactions. Training programs should emphasize the importance of empathy, active listening, and problem-solving skills to ensure a human touch in customer interactions. Regular feedback and monitoring can help companies adjust their approach to find the right balance between technology and personalized service.