How can businesses effectively balance the use of real-time customer feedback technology with maintaining a personal touch in their customer interactions in the digital age?

Businesses can effectively balance the use of real-time customer feedback technology with maintaining a personal touch by utilizing automation tools to gather feedback quickly and efficiently, while also ensuring that personalized responses are provided to each customer. They can also train their employees to use technology to enhance customer interactions, rather than replace them, by emphasizing the importance of empathy and understanding in all interactions. Additionally, businesses can create a seamless omnichannel experience for customers, allowing them to provide feedback and receive personalized responses across various platforms. By combining technology with a human touch, businesses can create a personalized and efficient customer experience in the digital age.