How can businesses ensure that the use of innovative technology in customer interactions enhances the overall customer experience rather than detracting from the human touch and personalized service that customers value?

Businesses can ensure that the use of innovative technology enhances the overall customer experience by integrating it seamlessly with human touch and personalized service. This can be achieved by training staff to use technology as a tool to enhance customer interactions rather than replace them. Additionally, businesses can gather feedback from customers to understand how technology impacts their experience and make adjustments accordingly. Finally, businesses should prioritize maintaining a balance between technology-driven interactions and human interactions to ensure that customers feel valued and appreciated.