How can businesses ensure that their use of innovative technology in customer interactions does not come across as impersonal or robotic, and instead maintains a genuine and authentic connection with customers?

Businesses can ensure their use of innovative technology in customer interactions remains genuine and authentic by implementing personalized and humanized communication strategies. This can include using customer data to tailor interactions, incorporating elements of empathy and emotional intelligence in automated responses, and providing options for customers to easily reach a human representative if needed. Additionally, businesses should regularly gather feedback from customers to understand their preferences and adjust their technology usage accordingly. By balancing technology with a human touch, businesses can create a more personalized and engaging customer experience.