How can CX ambassadors effectively balance the use of artificial intelligence and human touch in customer interactions to ensure a seamless and personalized experience for each customer?

CX ambassadors can effectively balance the use of artificial intelligence and human touch by utilizing AI for routine tasks like data analysis and personalized recommendations, allowing them to focus on more complex customer interactions that require empathy and emotional intelligence. They can also use AI to gather and analyze customer data to better understand individual preferences and needs, then tailor their interactions accordingly. By combining the efficiency of AI with the personal touch of human interaction, CX ambassadors can create a seamless and personalized experience for each customer that feels both efficient and genuine.