How can companies ensure that the implementation of AI and chatbots in CX training does not compromise the human touch and personal connection that customers value in their interactions with businesses?

Companies can ensure that the implementation of AI and chatbots in CX training does not compromise the human touch by maintaining a balance between automated and human interactions. This can be achieved by using AI and chatbots for routine tasks and inquiries, while reserving human interaction for more complex or emotional situations. Additionally, companies can personalize interactions by collecting and utilizing customer data to tailor responses and recommendations. Training employees to effectively use AI and chatbots as tools to enhance, rather than replace, the customer experience can also help maintain the human touch in interactions.