How can companies ensure that the use of AI and chatbots in CX training does not compromise the human touch and personalized interaction that customers value in their customer experiences?

Companies can ensure that the use of AI and chatbots in CX training does not compromise the human touch and personalized interaction by integrating these technologies as tools to enhance, not replace, human interactions. They can also provide training to employees on how to effectively use AI and chatbots in customer interactions while still maintaining a personal touch. Additionally, companies can regularly gather feedback from customers to understand their preferences and adjust their use of AI and chatbots accordingly to ensure a seamless and personalized experience.