How can organizations ensure that their recognition and rewards programs for CX ambassadors are aligned with their company values and culture, in order to maximize their impact on employee motivation and engagement?

Organizations can ensure that their recognition and rewards programs for CX ambassadors are aligned with company values and culture by first clearly defining and communicating these values to all employees. They should then design recognition and rewards programs that specifically acknowledge behaviors and actions that reflect these values. Regularly soliciting feedback from employees on the effectiveness of the programs can help in making necessary adjustments to ensure alignment. Additionally, incorporating company values and culture into the overall employee experience, beyond just recognition and rewards, can further reinforce their importance and impact on motivation and engagement.