In what ways can CX Ambassadors utilize social media platforms to connect with customers on a personal level while still incorporating technology to enhance the overall customer experience?

CX Ambassadors can utilize social media platforms to connect with customers on a personal level by responding to comments and messages in a timely and personalized manner. They can also create engaging content that showcases the human side of the brand, such as behind-the-scenes videos or employee spotlights. Additionally, CX Ambassadors can leverage technology by using chatbots or AI tools to streamline customer interactions and provide quick solutions to common issues, ultimately enhancing the overall customer experience.