How can companies measure the effectiveness of their cultural sensitivity training programs in ensuring that international teams successfully implement CX strategies that resonate with a global audience?

Companies can measure the effectiveness of their cultural sensitivity training programs by conducting pre- and post-training assessments to gauge knowledge and awareness levels. They can also track the implementation of CX strategies by international teams through regular feedback and performance metrics. Additionally, monitoring customer satisfaction and engagement levels in different regions can provide insights into how well the training is resonating with a global audience. Lastly, conducting focus groups or surveys with team members to gather qualitative feedback on the impact of the training on their ability to understand and connect with diverse audiences can also help evaluate effectiveness.