How can frontline employees effectively utilize social media platforms to enhance their storytelling techniques and communicate feedback to management in a more engaging and interactive way?

Frontline employees can effectively utilize social media platforms by sharing real-life experiences and anecdotes that highlight their interactions with customers. They can also use multimedia elements such as photos and videos to make their stories more engaging. By tagging their managers and using relevant hashtags, they can ensure that their feedback reaches the right audience in a timely manner. Additionally, participating in online discussions and engaging with customers on social media can help frontline employees gather insights and ideas to improve their storytelling techniques and communication with management.