How can companies ensure that their onboarding programs effectively utilize gamification and multimedia to engage and educate new hires in achieving CX goals from day one?

Companies can ensure that their onboarding programs effectively utilize gamification and multimedia by incorporating interactive games and videos that are relevant to the customer experience goals. They can also provide real-life scenarios and case studies to demonstrate the importance of CX in a fun and engaging way. Additionally, companies can track and analyze the performance of new hires through gamified assessments to ensure they are effectively learning and applying the necessary skills to achieve CX goals from day one. Finally, companies should continuously gather feedback from new hires to improve and tailor the onboarding program for maximum engagement and effectiveness.