How can employees utilize their emotional intelligence and adaptability to not only resolve difficult customer interactions, but also leave a lasting positive impression on customers for future interactions?

Employees can utilize their emotional intelligence by actively listening to customers, empathizing with their concerns, and responding with patience and understanding. By remaining calm and composed in difficult situations, employees can de-escalate tensions and find mutually beneficial solutions. Additionally, adaptability allows employees to quickly assess and adjust their approach to meet the unique needs of each customer, ultimately leaving a positive impression and building trust for future interactions.