How can CX Ambassadors use mindfulness techniques to navigate difficult customer interactions and turn potential conflicts into opportunities for building stronger relationships and trust?

CX Ambassadors can use mindfulness techniques to stay present and focused during difficult customer interactions, allowing them to listen actively and respond thoughtfully. By practicing mindfulness, they can regulate their emotions and remain calm, which can help de-escalate conflicts and create a more positive experience for the customer. This can lead to a deeper understanding of the customer's needs and concerns, ultimately building stronger relationships and trust through empathy and effective communication.