In what ways can companies go beyond traditional metrics to truly understand the impact of an empowering work environment on employee performance and customer satisfaction?

Companies can go beyond traditional metrics by incorporating qualitative feedback from employees through surveys or focus groups to understand their experiences in an empowering work environment. They can also analyze employee turnover rates, absenteeism, and engagement levels to gauge the impact of empowerment on performance. Additionally, companies can measure customer satisfaction through feedback mechanisms like surveys or reviews to see how an empowering work environment influences customer perceptions and loyalty. By combining both quantitative and qualitative data, companies can gain a comprehensive understanding of how empowerment affects both employee performance and customer satisfaction.