How can companies effectively measure the success of their culturally sensitive and inclusive customer experience strategies in a global market, and what key performance indicators should they focus on to track their progress?

Companies can effectively measure the success of their culturally sensitive and inclusive customer experience strategies in a global market by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer feedback on diversity and inclusion initiatives. They can also monitor metrics related to employee diversity and inclusion training, as well as the representation of diverse voices in marketing campaigns. By regularly analyzing these KPIs, companies can assess the impact of their strategies and make necessary adjustments to ensure they are meeting the needs of a diverse customer base.