How can companies effectively train and empower their CX Ambassadors to not only meet but exceed customer expectations, ultimately leading to increased customer loyalty and advocacy?

Companies can effectively train and empower their CX Ambassadors by providing comprehensive training on product knowledge, communication skills, and problem-solving techniques. They should also encourage a customer-centric mindset and empower Ambassadors to make decisions that prioritize customer satisfaction. Regular feedback and coaching sessions can help Ambassadors continuously improve their skills and performance. By recognizing and rewarding exceptional customer service, companies can motivate Ambassadors to go above and beyond in exceeding customer expectations, leading to increased customer loyalty and advocacy.