How can companies effectively train and upskill customer service representatives to work alongside artificial intelligence and machine learning technologies, while still maintaining a personal and empathetic approach in customer interactions?

Companies can effectively train and upskill customer service representatives by providing comprehensive training programs that focus on both technical skills related to AI and machine learning technologies, as well as soft skills like communication and empathy. It is important to emphasize the importance of maintaining a personal and empathetic approach in customer interactions, even when utilizing technology. Encouraging ongoing learning and development opportunities, as well as providing feedback and support, can help customer service representatives adapt to working alongside AI while still delivering a high level of customer service. Additionally, creating a supportive and collaborative work environment where employees feel valued and empowered to make decisions can also contribute to maintaining a personal touch in customer interactions.