How can organizations ensure that their CX ambassadors are effectively trained and equipped with the necessary skills to deliver exceptional customer experiences, and what role does ongoing professional development play in maintaining a high level of performance?

Organizations can ensure that their CX ambassadors are effectively trained by providing comprehensive training programs that cover customer service best practices, communication skills, product knowledge, and problem-solving techniques. Ongoing professional development is crucial in maintaining a high level of performance as it allows ambassadors to stay updated on industry trends, new technologies, and customer preferences. Continuous training and upskilling also help ambassadors adapt to changing customer needs and expectations, ultimately leading to the delivery of exceptional customer experiences.