Have you ever had a situation where you had to think outside the box to solve a customer's problem or request? If so, how did you handle it and what was the outcome?

Yes, I have encountered situations where I needed to think outside the box to solve a customer's problem. For example, a customer needed a custom solution that was not part of our standard offerings. I consulted with colleagues from different departments to brainstorm creative solutions. By collaborating and leveraging our collective expertise, we were able to come up with a unique solution that exceeded the customer's expectations and resulted in a successful outcome.