How can a recognition program like "CX-Hero of the Month" be tailored to specifically encourage cross-departmental collaboration and teamwork in a customer service environment?

A recognition program like "CX-Hero of the Month" can be tailored to encourage cross-departmental collaboration and teamwork by incorporating criteria that emphasize collaboration across different departments. For example, employees can be nominated based on their ability to work effectively with colleagues from various departments to solve customer issues. The program can also include rewards or incentives for teams that demonstrate exceptional collaboration and teamwork in delivering outstanding customer service. Additionally, regular communication and updates on the achievements of cross-departmental teams can further promote a culture of collaboration and teamwork within the organization.