How can CX Ambassadors use mindfulness techniques to not only improve their customer communication skills, but also enhance their own emotional intelligence and self-awareness in the workplace?

CX Ambassadors can use mindfulness techniques such as deep breathing and body scans to stay present and focused during customer interactions, leading to improved communication skills. By practicing mindfulness, they can become more aware of their own emotions and reactions, allowing them to respond to customers with empathy and understanding. This increased self-awareness can also help CX Ambassadors manage their stress levels and maintain a positive attitude in the workplace, ultimately enhancing their emotional intelligence.