How can companies ensure that employees remain motivated and engaged in applying the skills and strategies learned from quarterly CX trainings over the long term, rather than just in the immediate aftermath of the training sessions?

Companies can ensure that employees remain motivated and engaged in applying skills learned from quarterly CX trainings over the long term by providing ongoing support and reinforcement of the training material. This can include regular check-ins, refresher courses, and opportunities for employees to practice and apply their new skills. Additionally, creating a culture that values continuous learning and development can help employees see the long-term benefits of applying the training strategies. Recognizing and rewarding employees for implementing the skills learned can also help maintain motivation and engagement over time.