"What strategies can a CX ambassador implement to proactively prevent difficult customer interactions from arising in the first place?"

A CX ambassador can implement strategies such as proactive communication with customers to set clear expectations, actively listening to customer feedback to address issues before they escalate, providing comprehensive training to employees to ensure consistent service delivery, and implementing a robust feedback system to continuously improve customer experience. By focusing on prevention rather than reaction, CX ambassadors can create a positive and seamless customer journey, ultimately reducing the likelihood of difficult interactions.