How can teams ensure that they are effectively communicating and implementing changes based on customer feedback to continuously improve the overall customer experience, and what strategies can be put in place to foster a culture of customer-centricity within the organization?

Teams can ensure effective communication and implementation of changes based on customer feedback by establishing clear channels for feedback collection, regular review meetings to discuss feedback, and assigning responsibilities for implementing changes. To foster a culture of customer-centricity, organizations can prioritize customer feedback in decision-making processes, provide training on customer service skills, encourage cross-department collaboration to address customer issues, and reward employees who go above and beyond to meet customer needs. By consistently seeking and acting on customer feedback, organizations can create a culture that values customer satisfaction and continuously improves the overall customer experience.