In what ways can a candidate showcase their CX competence through their social media profiles and interactions, beyond just responding to customer queries and complaints?

A candidate can showcase their CX competence through their social media profiles by sharing relevant industry insights, engaging with customers in a personalized and empathetic manner, and actively participating in discussions and conversations related to customer experience. They can also demonstrate their knowledge by creating and sharing valuable content such as case studies, success stories, and tips for improving customer satisfaction. Additionally, showcasing their involvement in customer-focused initiatives, projects, or events can help highlight their dedication to delivering exceptional customer experiences.