In what ways can companies incentivize and reward their CX ambassadors for consistently delivering exceptional customer service, and how can this contribute to fostering a culture of customer-centricity within the organization?

Companies can incentivize and reward their CX ambassadors by offering monetary bonuses, recognition programs, career advancement opportunities, and special perks. By rewarding employees for delivering exceptional customer service, companies can motivate them to continue putting in their best effort. This can contribute to fostering a culture of customer-centricity within the organization by creating a positive feedback loop where employees are encouraged to prioritize customer satisfaction, leading to improved customer loyalty and retention.