How do you approach a situation where a customer is unhappy with the service they received, and how do you adapt your communication style to effectively resolve the issue and leave the customer satisfied?

When a customer is unhappy with the service they received, I approach the situation with empathy and active listening to understand their concerns. I adapt my communication style by remaining calm, patient, and professional while addressing their issues. I aim to resolve the issue by offering solutions, apologizing for any inconvenience caused, and ensuring the customer feels heard and valued. Ultimately, my goal is to leave the customer satisfied by exceeding their expectations and building rapport through effective communication.