How can a CX Ambassador address and resolve conflicts that may arise between customer expectations and employee capabilities when implementing customer experience values and goals within a company?

A CX Ambassador can address and resolve conflicts between customer expectations and employee capabilities by clearly communicating the company's customer experience values and goals to all employees. They can provide ongoing training and support to help employees develop the skills needed to meet customer expectations. Additionally, the CX Ambassador can gather feedback from both customers and employees to identify areas of improvement and implement strategies to bridge the gap between expectations and capabilities. By fostering a culture of open communication and continuous improvement, conflicts can be addressed and resolved effectively.