How can remote CX ambassadors maintain a strong sense of company culture and cohesion while working from home, and why is this important for overall customer experience?

Remote CX ambassadors can maintain a strong sense of company culture and cohesion by regularly engaging with their team through virtual meetings, messaging platforms, and team-building activities. It is important for overall customer experience because a unified team that embodies the company's values and mission will provide consistent and high-quality service to customers. By fostering a strong sense of company culture, remote CX ambassadors can better understand and represent the brand, ultimately leading to improved customer satisfaction and loyalty.