How can businesses ensure that their efforts to promote cultural sensitivity and inclusivity in their customer experience strategies are not just a temporary trend, but are ingrained in their company culture for the long term?

Businesses can ensure that their efforts to promote cultural sensitivity and inclusivity are not just a temporary trend by integrating these values into their core mission and values. This can be achieved through ongoing training and education for employees, creating diverse and inclusive hiring practices, and actively seeking feedback from customers and employees from diverse backgrounds. Additionally, businesses should regularly evaluate and update their policies and practices to ensure they are aligned with cultural sensitivity and inclusivity goals. By making these values a fundamental part of their company culture, businesses can ensure that they are sustained in the long term.