How can companies ensure that empathy training is integrated into the overall culture of the organization beyond just the customer experience teams, and what strategies can be implemented to promote a more empathetic workplace environment company-wide?

To ensure empathy training is integrated company-wide, companies can start by incorporating empathy into their core values and mission statement. They can also provide ongoing training and workshops for all employees, not just customer experience teams. Additionally, leadership should lead by example and demonstrate empathy in their actions and decision-making. Implementing regular feedback mechanisms and recognizing and rewarding empathetic behavior can also help promote a more empathetic workplace environment across the organization.