How can companies ensure that awards and recognition programs like "CX-Hero of the Month" are inclusive and promote diversity within teams, while still maintaining a sense of healthy competition and motivation among employees?

To ensure that awards and recognition programs like "CX-Hero of the Month" are inclusive and promote diversity within teams, companies can establish clear criteria for selection that values contributions from all employees regardless of background or role. They can also rotate the selection committee to include representatives from different departments and levels within the organization to ensure diverse perspectives. Additionally, companies can provide training and resources to help employees understand the importance of diversity and inclusion in the workplace, and encourage nominations based on a variety of criteria beyond traditional metrics. Finally, companies can foster a culture of collaboration and support among employees to ensure healthy competition and motivation, rather than pitting individuals against each other.