How can companies effectively communicate the importance of customer-centricity to employees at all levels of the organization, and what strategies can they implement to ensure that customer experience remains a top priority in daily operations?

Companies can effectively communicate the importance of customer-centricity to employees by integrating customer-focused values into the company culture, providing ongoing training and development on customer service best practices, and recognizing and rewarding employees who consistently prioritize customer experience. To ensure that customer experience remains a top priority in daily operations, companies can implement regular feedback mechanisms to gather customer insights, establish clear customer service metrics and goals, and empower employees to make decisions that prioritize the customer's needs and satisfaction. Additionally, companies can create cross-functional teams dedicated to improving the customer experience and regularly review and adjust customer service processes based on feedback and data analysis.