In what ways can employees proactively prevent difficult or challenging customer interactions from occurring in the first place, in order to ensure a positive customer experience?

Employees can prevent difficult customer interactions by providing clear and accurate information, setting realistic expectations, and being empathetic towards customer needs. They can also address any issues promptly and professionally, and ensure that they are well-trained in handling various customer situations. By actively listening to customers, anticipating their needs, and providing exceptional service, employees can prevent challenging interactions and create a positive customer experience.