How can employees proactively prevent difficult customer interactions from arising in the first place, and what strategies can they implement to create a positive and seamless customer experience from start to finish?

Employees can prevent difficult customer interactions by actively listening to customer needs, providing clear and accurate information, and addressing any issues promptly. They can create a positive customer experience by being friendly and approachable, anticipating customer needs, and going above and beyond to exceed expectations. Implementing strategies such as training in conflict resolution, using positive language, and seeking feedback for continuous improvement can help ensure a seamless customer experience from start to finish.