How can frontline employees navigate resistance to change within an organization when proposing feedback-driven improvements, and what strategies can they employ to effectively communicate the necessity and benefits of these changes to management?

Frontline employees can navigate resistance to change within an organization by first understanding the reasons behind the resistance and addressing any concerns or fears that may be present. They can also build a strong case for the proposed feedback-driven improvements by providing data, examples, and success stories from other organizations. To effectively communicate the necessity and benefits of these changes to management, frontline employees can emphasize the potential positive impact on key performance indicators, customer satisfaction, and overall organizational success. Additionally, they can involve management in the decision-making process, seek their input and feedback, and collaborate on finding solutions that align with the organization's goals and objectives.