How can companies measure the success of their employees' transition from traditional customer service representatives to CX ambassadors in terms of building long-lasting customer relationships?

Companies can measure the success of their employees' transition by tracking customer satisfaction scores before and after the transition. They can also monitor customer feedback and reviews to see if there is an improvement in customer relationships. Additionally, measuring the number of repeat customers and referrals can indicate the effectiveness of the transition. Lastly, conducting regular training and performance evaluations can help identify areas of improvement for employees in their new role as CX ambassadors.