How can CX ambassadors effectively navigate resistance from senior leadership when advocating for customer-centric innovation and ensure successful implementation of new strategies in a rapidly changing market?

CX ambassadors can effectively navigate resistance from senior leadership by clearly articulating the benefits of customer-centric innovation, such as increased customer satisfaction and loyalty, improved brand reputation, and ultimately, higher profitability. They should also provide data-driven evidence to support their recommendations and demonstrate how these strategies align with the company's overall goals and objectives. Additionally, building strong relationships with key stakeholders and involving them in the decision-making process can help gain buy-in and support for new initiatives. By staying agile and adaptable in a rapidly changing market, CX ambassadors can ensure successful implementation of new strategies by continuously monitoring and adjusting their approach based on customer feedback and market trends.