How can a CX ambassador navigate a situation where a customer is upset or frustrated with a service or product, and ensure that the customer's experience is turned around to leave them feeling satisfied and valued by the end of the interaction?

A CX ambassador can navigate a situation where a customer is upset by actively listening to the customer's concerns, empathizing with their frustrations, and apologizing for any inconvenience caused. They should work towards finding a solution that meets the customer's needs and expectations, while keeping them informed throughout the process. By ensuring transparency, demonstrating a willingness to help, and following up to ensure the customer's satisfaction, the CX ambassador can turn the negative experience into a positive one, leaving the customer feeling valued and satisfied by the end of the interaction.