How can businesses effectively incentivize and motivate employees from various CX-relevant roles to actively participate in initiatives aimed at promoting collaboration and understanding in order to drive continuous improvement in the overall customer experience?

Businesses can effectively incentivize and motivate employees by implementing recognition programs that reward collaboration and understanding. Providing opportunities for professional development and skill-building can also encourage employees to actively participate in initiatives. Creating a positive work culture that values teamwork and innovation can further drive engagement in CX improvement efforts. Additionally, offering tangible rewards such as bonuses or promotions for successful collaboration can help sustain motivation over the long term.